How to Use the E-Gate System at Hamad International Airport: A Complete Guide for Adults & Kids

Hamad International Airport (HIA) is not only Qatar’s premier gateway but has also been recognized as the World’s Best Airport 2024, offering travelers a seamless, comfortable, and efficient experience. Among its many world-class amenities, the E-gate system stands out as one of the most convenient innovations that significantly enhance the travel process.

The E-gate system is designed to speed up the immigration process by allowing travelers to pass through security quickly and with minimal hassle. Whether you’re a frequent flyer or traveling for the first time, this system simplifies immigration checks, ensuring you spend less time at the airport and more time enjoying your journey.

In this E-gate system guide, we’ll walk you through the process of using the e-gates at Hamad International Airport, highlight who can use them, and offer tips for families traveling with children. Whether you’re a local resident or an international traveler, this guide will provide all the details you need for a smooth experience at HIA.

What is the E-Gate System?

The E-gate system at Hamad International Airport is an advanced, self-service digital immigration solution that expedites the process of verifying your identity and travel documents. The system uses a combination of travel document scanning and biometric verification to allow travelers to quickly pass through the airport’s immigration checkpoints without requiring assistance from immigration officers.

Located at both the departures and arrivals terminals, these e-gates streamline the process for passengers, reducing wait times and enhancing the overall efficiency of the airport. With the E-gate system, you can proceed through immigration in just a few minutes – a significant improvement over traditional manual checks.

Who Can Use the E-Gate System at Hamad International Airport?

The E-gate system at Hamad International Airport is designed to be inclusive, providing access to various categories of travelers:

• Qatar Citizens and Residents: Both adults and children over the age of 12 years (and those taller than 130 cm) can use their Qatar IDs or passports to pass through the e-gates.
• GCC Citizens: Nationals from the Gulf Cooperation Council (GCC) countries can use their passports to access the E-gate system.
• Qatar Visa Center (QVC) Visa Holders: Travelers holding visas through the Qatar Visa Center can also use the e-gates for their immigration process.
• GCC and Other Visa Holders: Those entering Qatar for the second time with a valid visa can utilize the e-gates. However, first-time entrants must go through the manual immigration process.

Important Information for Families Traveling with Children

Traveling with children can often slow down the immigration process, but the E-gate system at Hamad International Airport makes it easier for families. Here are some key tips for families traveling with children:

• Height Requirement: Children must be at least 130 cm tall to use the e-gates. Before approaching the e-gate, be sure to measure your child’s height to ensure they are eligible to use the system.
• Assistance for Young Travelers: As of January 13, 2025, only the e-gates in the second row are functional for younger travelers. Airport staff will be available to assist and guide families with children.
• Parental Guidance: Parents should ensure that their children are accompanied by an adult who meets the eligibility requirements. The process will be faster if the adult has their travel documents ready for scanning.

How to Use the E-gate System at Hamad International Airport: Step-by-Step Process

Using the E-gate system at Hamad International Airport is a straightforward process. By following these simple steps, you can enjoy a quick and efficient immigration experience.

Step 1: Scan Your Passport or Qatar ID

Approach the e-gate kiosk and scan your passport or Qatar ID (QID) at the designated scanner. The screen above the scanner will guide you on how to position your document correctly. Ensure that the document is valid and not damaged.

Step 2: Biometric Verification

Once the document is verified, the first barrier will open. Step into the designated area marked on the floor. You’ll be prompted to prepare for a biometric scan. Make sure to remove any glasses, face masks, or other accessories that could obstruct your facial features.

Step 3: Face and Fingerprint Scan

As instructed on the main screen, look directly at the camera for the biometric facial scan. This step is crucial for identity verification. You may also be asked to scan your fingerprints if applicable. Follow the instructions carefully to ensure a successful scan.

Step 4: Final Clearance

Once the biometric data is successfully matched and verified, the final gate will open, allowing you to pass through. This is the last step of the process, and you can proceed to your next destination within the airport.

How the E-Gate System Improves the Travel Experience at Hamad International Airport

The E-gate system is one of the key features that help make Hamad International Airport the world’s top airport. Here’s why it’s such a significant improvement:

• Faster Immigration Process: With the e-gates, travelers can quickly process their travel documents without waiting in long lines, reducing overall airport congestion.
• Contactless Experience: The use of biometric scanning ensures a touchless, hygienic experience, which is particularly important in today’s travel climate.
• Convenience for Frequent Travelers: The system is especially beneficial for GCC nationals, residents, and frequent travelers who can breeze through immigration without manual checks.

What Should I Do if My Biometric Scan Fails at the E-Gate?

While the E-gate system is designed to be fast and efficient, there may be times when your biometric scan fails. This could happen due to various reasons, such as poor lighting, incorrect positioning, or issues with your biometric data. If your scan is unsuccessful, here’s what you should do:

1. Follow On-Screen Instructions: The e-gate system will prompt you with instructions on how to fix common issues, such as adjusting your position or facing the camera properly.
2. Try Again: If the first scan doesn’t work, try scanning your face and/or fingerprint again. Make sure your face is fully visible (free of masks, glasses, or facial hair) and positioned correctly.
3. Seek Assistance: If the problem persists, airport staff will be available to help. You may be directed to manual immigration for further assistance.

The e-gates are equipped with technology to address most issues, but if the biometric data cannot be captured or matched, manual immigration officers are available to ensure your travel is not delayed.

Are There Any Specific Requirements for Children to Use the E-Gates at Hamad International Airport?

Yes, there are specific requirements for children when using the E-gate system at Hamad International Airport:

• Height Requirement: Children must be taller than 130 cm (approximately 4 feet 3 inches) to use the e-gates independently. If your child is shorter than this height, they will need to be assisted by an adult.
• Assistance for Younger Travelers: As of January 13, 2025, only e-gate kiosks in the second row are functional for young travelers. Staff will be present at these kiosks to guide families through the process.

It’s always a good idea to check your child’s height before your trip to avoid any confusion at the e-gate kiosks. Airport staff are trained to assist families traveling with children and will ensure that the process is as smooth as possible.

Important Tips for Using the E-gate System at Hamad International Airport

To help you navigate the E-gate system smoothly, here are some additional tips that will ensure a stress-free airport experience:

1. Prepare Your Documents in Advance: Make sure your passport or Qatar ID (QID) is valid and ready for scanning before approaching the e-gate kiosks. This helps avoid unnecessary delays.
2. Check your eligibility: Double-check that you meet the eligibility criteria for the e-gate system, especially if you’re traveling with children. Only those meeting the height requirement (130 cm or taller) can use the e-gates.
3. Remove Obstructions: For biometric verification, ensure that there are no items covering your face, such as glasses, face masks, or large hats, as these could interfere with the scan.
4. Be Patient: If the e-gate system experiences a delay, don’t panic. Wait for the instructions on the screen and follow them carefully to ensure a successful scan.
5. Use the Correct E-Gate Kiosk: Ensure you are at the correct e-gate kiosk designated for your type of travel document (e.g., Qatari ID, passport, or visa).
6. Stay calm during biometric scanning: The biometric scan is an essential part of the process. Stay still, follow the on-screen instructions, and the system will do the rest.
7. Keep Your Hands Clean and Dry: While fingerprint scanning is not mandatory for all travelers, if required, make sure your hands are clean and dry for accurate scanning.
8. Assist young children: If you’re traveling with children, staff will be available to help guide them through the e-gate process. However, ensure they meet the height requirement to avoid delays.
9. Look for Assistance: If you are unsure or face any technical difficulties, don’t hesitate to approach one of the airport staff members, who will be happy to assist you.

Final Thoughts on the E-Gate System at Hamad International Airport

The E-gate system at Hamad International Airport is an innovative and efficient solution that enhances the travel experience. Whether you’re traveling alone, with family, or as part of a group, understanding how the e-gates work will help you save time and reduce stress. With the added convenience of biometric verification and self-service kiosks, you can breeze through immigration and get to your next destination faster.

By following the tips in this E-gate system guide for adults and kids, your journey through Hamad International Airport will be a breeze. Take advantage of this cutting-edge service on your next trip and enjoy the benefits of faster, more efficient travel.