In a bid to enhance public service and streamline the resolution of rental disputes, the Ministry of Municipality (MoM) has introduced an innovative new service through the Unified Communications Center (UCC) 184 helpline. This initiative allows direct phone interactions between the public and the Ministry’s Rental Disputes Settlements Committee (RDC), aimed at resolving issues more efficiently and transparently.
The newly launched service underscores the Ministry’s commitment to elevating the quality of its services. By facilitating real-time conversations, the MoM seeks to address inquiries, complaints, and comments related to rental disputes between landlords and tenants throughout Qatar. This move is part of a broader project designed to optimize communication channels with various departments and committees within the Ministry.
The service caters to a diverse range of users including companies, citizens, residents, and visitors. It offers a direct line to address and resolve rental-related issues swiftly, reinforcing the Ministry’s dedication to responsive and effective public service.
This development is also part of the ongoing efforts by the customer service department and the UCC to enhance service efficiency. By focusing on faster processing and improved customer interactions, the Ministry aims to streamline how rental disputes are managed, reflecting its broader mission of promoting better service delivery.
For those needing assistance with rental disputes, the new service is now available and promises to bring a more accessible and efficient resolution process. This addition to the MoM’s service portfolio is a significant step forward in ensuring a more responsive and user-friendly approach to addressing rental issues in the State of Qatar.
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